Job Title: Field Service Technician
Location: 100% Onsite (Requires travel up to 50%, including overnight and multi-day trips across the United States, Puerto Rico, and Mexico)
Salary Range: $65,000 - $70,000 per year
Schedule: Full-Time, Direct Hire

Job Description

The Field Service Technician is responsible for inspecting, maintaining, troubleshooting, and performing high-quality repairs on surgical devices and equipment. This role requires strict adherence to safety and procedural standards and close collaboration with Operations, Warehouse & Logistics, and Customer Service teams to ensure effective coordination and execution of service activities.

The position is onsite but involves significant travel (up to 50%), including overnight and multi-day assignments. Proof of vaccination for accreditation and access is required.

Key Responsibilities

• Travel to customer locations to perform equipment inspections, installations, maintenance, and training.
• Accurately document field activity (FSRs), expenses, and other required information.
• Collaborate with the supervisor to schedule equipment calibrations and preventative maintenance services.
• Build and maintain excellent customer relationships while providing technical support and ensuring timely calibration and maintenance of equipment.
• Test, measure, and validate products, components, or devices to verify compliance with functional specifications.
• Troubleshoot and repair equipment by disassembling defective components and installing replacements per established procedures.
• Generate and file test reports, validation data, and scrap records according to company protocols.
• Investigate customer returns and damaged goods; ensure compliance with warranty provisions.
• Provide analytical input for Quality meetings, process evaluations, and product qualifications.
• Contribute to the CAPA (Corrective and Preventive Actions) program for product and process improvements.
• Collaborate with procurement teams to identify repair supplies and manage inventory for Technical Service supplies.
• Maintain the Technical Service department and equipment following 6S lean methods (Sort, Set in Order, Shine, Standardize, Sustain, Safety).
• Support warehouse operations as needed, including picking and packing.

Qualifications

• Proven experience in field service or technical repair roles, preferably in a medical or surgical device context.
• Strong technical troubleshooting and repair skills with the ability to interpret technical manuals and documentation.
• Excellent communication and customer service skills to build strong client relationships.
• Willingness to travel extensively and maintain a flexible schedule to accommodate client needs.
• Ability to work independently and as part of a cross-functional team.
• Familiarity with 6S lean methods and CAPA programs is a plus.
• Vaccination status may be required to access certain client facilities.

All qualified applicants will receive consideration for employment without regard to race, color, national origin, age, ancestry, religion, sex, sexual orientation, gender identity, gender expression, marital status, disability, medical condition, genetic information, pregnancy, or military or veteran status. We consider all qualified applicants, including those with criminal histories, in a manner consistent with state and local laws, including the California Fair Chance Act, City of Los Angeles' Fair Chance Initiative for Hiring Ordinance, and Los Angeles County Fair Chance Ordinance. For unincorporated Los Angeles county, to the extent our customers require a background check for certain positions, the Company faces a significant risk to its business operations and business reputation unless a review of criminal history is conducted for those specific job positions.